General Terms and Conditions
Overview
This website is operated by Viloa (“we”, “us”, “our”). By accessing our website or purchasing from us, you agree to be bound by these Terms & Conditions, including any policies referenced herein.
If you do not agree to these Terms, you may not use our website or services.
Online Store Terms
You confirm that you are at least the age of majority in your country of residence or have permission from a legal guardian.
You may not use our products or website for any unlawful or unauthorized purpose, nor violate any applicable laws. Any breach may result in termination of access to our services.
Products & Orders
All products displayed on our website constitute a non-binding offer. A legally binding contract is formed only after you receive an order confirmation email.
We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud or incorrect pricing.
Prices & Availability
Prices are subject to change without notice. We reserve the right to modify or discontinue products at any time.
Product images and colors are displayed as accurately as possible; however, actual colors may vary due to screen settings.
Shipping & Customs
Products are shipped directly to customers from our supplier in China.
Any applicable customs duties, import taxes, or clearance fees imposed by local authorities are the responsibility of the customer and are not included in the product price.
Payment & Billing
All payments are processed through secure, SSL-encrypted payment systems. You agree to provide accurate and complete billing and account information and to keep it updated.
We reserve the right to limit or cancel orders placed under the same account, payment method, or address.
Right of Withdrawal (EU Consumers)
If you are a consumer residing in the European Union, you have the statutory right to withdraw from your purchase within 14 days of receiving the goods, without providing a reason.
Further details regarding the withdrawal process, conditions, and exclusions can be found in our Returns & Refund Policy. Nothing in these Terms affects your statutory consumer rights.
Third-Party Tools & Links
We may provide access to third-party tools or links “as is” and “as available.” We are not responsible for the content, accuracy, or practices of third-party websites or services.
Use of third-party services is at your own risk.
User Submissions
Any comments, feedback, or other submissions you provide may be used by Viloa without restriction or compensation, provided such use complies with applicable law.
You are solely responsible for the content you submit and must ensure it does not violate any third-party rights or laws.
Prohibited Uses
You may not use the website or its content for unlawful activities, intellectual property infringement, harassment, submission of false information, malware distribution, data scraping, spam, obscene content, or attempts to compromise security.
Violation may result in termination of access.
Disclaimer & Limitation of Liability
Our services and products are provided “as is” and “as available.”
To the maximum extent permitted by law, Viloa shall not be liable for indirect, incidental, or consequential damages arising from the use of our website or products.
This limitation does not apply where liability cannot be excluded under applicable consumer protection laws.
Indemnification
You agree to indemnify and hold harmless Viloa, its affiliates, officers, and employees from any claims arising from your breach of these Terms or violation of applicable laws.
Termination
These Terms remain in effect unless terminated by you or by us. Any obligations incurred prior to termination shall survive termination.
Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of the Netherlands, without prejudice to mandatory consumer protection laws applicable in your country of residence.
Changes to These Terms
We reserve the right to update these Terms at any time. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.
Contact Information
For questions regarding these Terms & Conditions, please contact us at:
Info@viloa.de